1. Definition of terms

1.1. “Dependants” includes your children and any person on whose behalf you may
legally act.

1.2. “Funders” includes all entities or bodies that are legally responsible for the
payment of accounts for medical services obtained by you including but not limited to
medical schemes, medical scheme administrators, insurance companies, the
Compensation Commissioner (for injuries on duty) and the Road Accident Fund.

1.3. “Personal Information”, which includes “special personal information”, refers to
information relating to identifiable, living, natural persons (including you and your
dependants) as well as identifiable, existing juristic persons, and includes, but is not
limited to –

1.3.1. information relating to the race, gender, sex, pregnancy, marital status,
national, ethnic or social origin, colour, sexual orientation, age, physical or mental
health, well-being, disability, religion, conscience, belief, culture, language and birth
of the person;

1.3.2. information relating to the education or the medical, financial, criminal or
employment history of the person;

1.3.3. any identifying number, symbol, e-mail address, physical address, telephone
number, location information, online identifier or other particular assignment to
the person;

1.3.4. the biometric information of the person;

1.3.5. the personal opinions, views or preferences of the person;

1.3.6. correspondence sent by the person that is implicitly or explicitly of a private
or confidential nature or further correspondence that would reveal the contents of
the original correspondence;

1.3.7. the views or opinions of another individual about the person; and

1.3.8. the name of the person if it appears with other personal information relating
to the person or if the disclosure of the name itself would reveal information about
the person.

1.4. “Processing” means any operation or activity or any set of operations, whether or
not by automatic means, concerning personal information, including –

1.4.1. the collection, receipt, recording, organisation, collation, storage, updating
or modification, retrieval, alteration, consultation or use;

1.4.2. dissemination by means of transmission, distribution or making available in
any other form; or

1.4.3. merging, linking, as well as restriction, degradation, erasure or destruction
of information.

1.5. “Medical services” means all or any medical services provided by a healthcare
practitioner.“

1.6. “We”, “us” or “our” refers to Kena Health (Pty) Ltd.

1.7. “You” or “your” refers to you, as the user of any of our services, and includes your
dependents. Whenever we refer to your information / personal information in this
Policy, it includes the information / personal information of your dependants.

1.8. “Healthcare practitioner” refers to a registered doctor, registered nurse,
registered psychologist, accredited counselor or other medical professional.

1.9. “Telemedicine” refers to the delivery of health services and information via
electronic or telecommunication technologies.

2. Who we are

2.1. Kena Health (Pty) Ltd (“Kena”) is a technology provider registered as a private
company in South Africa under registration number 2019/172268/07. We are
responsible for the processing and storage of your personal information as set out in
this consent and Privacy Policy. This policy also applies to other persons or entities
that may process and store personal information on our behalf. Our contact details are
as follows –

The Bank
24 Cradock Ave
Rosebank
Johannesburg
E-mail: support@kena.health
Website: www.kena.health

2.2. Information Officer
The contact details of our Information Officer are as follows:
Name: Saul Kornik
E-mail: support@kena.health

3. Consent for telemedicine medical service
3.1. You agree to receive telemedicine medical services, including, but not limited to
consultation, diagnosis, treatment and/or referral, by a healthcare practitioner from
Kena.

3.2. You will receive information about the medical treatment, telemedicine services,
your health status, the nature of and reason for the recommended medical services,
the range of treatment options and diagnostic procedures available, the benefits, risks,
costs and consequences generally associated with each option, and your right to
refuse the recommended medical services, as well as the implications, risks and
obligations of such a refusal when you consult a healthcare practitioner from Kena.

3.3. All Kena healthcare practitioners are registered with the Health Professions
Council of South Africa. The practice providing the service is Dr Chantal Hadfield Inc,
registration number BHF: 1405004.

3.4. You agree that, due to the nature of our telemedicine service, you cannot choose
the specific healthcare practitioner(s) that you will consult with and you agree to
conduct any telemedicine consultation on this basis.

3.5. You agree to the electronic transmission of information for purposes of the
telemedicine consultation including, but not limited to, the electronic transmission of
prescriptions, sick notes, medical history and clinical records.

4. LIMITATIONS OF LIABILITY AND WAIVER OF LIABILITY

4.1. YOU WAIVE ANY AND ALL CLAIMS, PENALTIES, LOSSES, DAMAGES AND/OR
LIABILITY OF WHATEVER NATURE AND IRRESPECTIVE OF HOW IT WAS
INCURRED, WHICH YOU MAY HAVE OR ASSERT AGAINST KENA, THE NURSE, THE
DOCTOR, THE HEALTHCARE PROFESSIONAL AND ANY PERSON ACTING ON
BEHALF OF ANY ONE OF THEM, WHETHER JOINTLY OR SEVERALLY, FOR ANY
LOSSES, LIABILITIES, DAMAGES, COSTS AND/OR EXPENSES OF WHATSOEVER
NATURE (COLLECTIVELY, “LOSSES”) WHICH YOU MAY SUFFER AND/OR
OTHERWISE INCUR IN ANY CAPACITY ARISING OUT OF, OR IN RELATION TO THE
USE OF TELEMEDICINE OR THE DISCLOSURE OF YOUR PERSONAL
INFORMATION.

4. 2. YOU INDEMNIFY AND HOLD THE NURSE, THE DOCTOR, THE HEALTHCARE
PROFESSIONAL, ALL PERSONS ASSOCIATED WITH THEIR PRACTICES AND/OR
PERSONS ACTING ON THEIR BEHALF, INCLUDING KENA, AND ALL PERSONS
ASSOCIATED WITH IT, HARMLESS AGAINST ANY CLAIM, PENALTY, LOSS,
DAMAGES AND/OR LIABILITY OF WHATEVER NATURE AND IRRESPECTIVE OF
HOW IT WAS INCURRED, EXCLUDING AS A RESULT OF THEIR GROSS
NEGLIGENCE, FOR ANY INJURY OR HARM CAUSED TO OR DISEASE
CONTRACTED BY YOU, RESULTING FROM THE TREATMENT OR THE USE OF
TELEMEDICINE, INCLUDING IN RESPECT OF THE PROCESSING AND DISCLOSURE
OF YOUR PERSONAL INFORMATION.


5. Payment Obligations

5.1. You acknowledge that you will be liable for the cost of the telemedicine
consultation with the healthcare professional, medicines and any other products
prescribed to or obtained by you.

5.2. You agree that accounts in respect of services, medicines and products obtained,
which includes your personal information such as your diagnosis, may be provided to
the person responsible for payment and your medical scheme.

5.3. The account may not be paid or paid in full by your medical scheme, depending on
the benefits provided by the scheme. In this instance, you shall be fully liable for the
costs of the services, medicines and other products obtained by you as well as any
bank charges and costs of collection in respect of any dishonoured or outstanding
payment.